I was where you are, figuring things out on the fly while juggling tasks, deadlines, and unfamiliar tech. My career started in IT, but I stepped back early on. At the time, tech wasn’t accessible to everyone, and the hours pulled me away from family. So I pivoted into executive administrative support — not because I gave up on tech, but to stay close to it while staying present for those who mattered most.

Over the years, I became the go-to problem solver and new application advocate. I used whatever tools I had to simplify the work  — reports, emails, calendars, you name it. That blend of empathy, curiosity, and resourcefulness became the foundation of how I teach today. I share the solutions, best practices, and limitations which save users’ time and frustration.

By 2014, I returned to IT full-time as a Technical Trainer and Analyst. I wasn’t just showing people where to click, I was helping them reclaim their confidence and workflows with tools like Outlook, OneNote, PowerPoint, and any other Microsoft 365 applications.

The 4E Framework was born from these moments — not in theory, but in the real world, standing beside people in the exact moment they said, “Ohhh, now I get it.”

My training sessions are practical, supportive, and engaging. I cheer them on when someone gets it, and I build space for questions and growth. Because when people feel confident using their tools, they stop surviving and start thriving.

In 2021, I founded TRACCreations4e to bring it all together — my tech training, business roots, and a framework that adapts to how people actually work.

I look forward to assisting you with your upskilling journey. 

~Teresa