If My Templates are missing in Outlook, you are not imagining it. This is not just a hidden button or a ribbon change. Microsoft has an active support article for this issue, and it is currently listed as Investigating.
What is happening?
Microsoft is tracking this as service incident EX1255397, titled: Some users may be unable to access the My Templates add-in in Outlook. The support page was last updated on April 3, 2026 with FIXED Status.
What are the reported issues with My Templates?
- When users write an email in classic Outlook, the View Templates button may be missing from the ribbon.
- My Templates is also missing under All Apps.
- Some users get a “Something went wrong” error when trying to add it back.
- Some New Outlook users report that My Templates never loads.
What to do next
If you are an end user, send the issue to your IT admin and include the incident number EX1255397. That gives them something specific to investigate.
If you are the admin, check the Microsoft support article before trying random fixes. Microsoft says the team is reviewing internal system logs, service data, and logs from affected users to isolate the source of the issue.
Should admins run PowerShell?
Not unless support asks for it.
Microsoft included PowerShell steps on the support page, but it also says those steps are not necessary to keep running unless your support engineer requests them. PowerShell is not the first move here.
Final recommendation
If My Templates are missing in Outlook, treat it like an active Microsoft issue first.
Report the issue with EX1255397 and monitor the support page for updates.
Microsoft’s support page says the last update is April 3 2026 – FIXED.
For New Outlook users, Quick Parts are rolling out to help with reusable email content. If you rely on repeated responses, this is a good time to start building Quick Parts for common text while Microsoft works through the My Templates issue.
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